Trade

We believe that our job does not end with the sale of a tub of ice cream, we are only satisfied when you and your customers are delighted with the product and the service you receive.

  • We can deliver our award winning ice cream, sorbets and Yoryog frozen yogurt 52 weeks of the year by temperature controlled freezer vans either directly from us or our network of trusted distributors to ensure that you receive our products in top quality condition.
  • Personal involvement of Yorvale directors within the general day to day running of the business ensures timely and effective response to any issues
  • We value the support that we receive from our trade customers and support them with a range of freezers, menu cards and promotional material.  Please contact us for more information and a copy of our freezer deal or point of sale brochure.

Food Safety

Our Food Safety Guarantee

Our commitment to quality control means our production staff are personally trained and qualified in food safety and quality management.  Yorvale’s purpose build manufacturing unit offers dedicated pasteurising room, production room and cold storage facilities.

  • We operate a full HACCP and food safety system
  • Yorvale are accredited to BRC standard against Issue 6 Grade A
  • Full traceability and control from ingredients through manufacture, storage and despatch, by keeping everything on site we maintain the highest level of quality control at all times.  

Our Commitment

We undertake to provide to you our customer:

  • A weekly telephone order service
  • Access to deliveries 52 weeks of the year
  • Personal involvement of Yorvale directors within the general day to day running of the business
  • Computerised accounting system for efficient accurate information
  • Sales personnel who can advise on the health and safety issues surrounding the sales of bulk and individual ice cream portions
  • Promotional
  • Extensive support including freezer deals, menu cards and promotional materials

Above all, a friendly, personal service at all times.

Customer service

Simply because we offer a premium quality product and a personal commitment to customer service, we promise to supply you:

  • Award winning premium quality ice cream containing no artificial additives
  • A wide selection of flavours with something to suit the most discerning palate
  • A variety of tub sizes to complement any business
  • A frozen distribution service 52 weeks a year
  • Quality products every time
  • Bespoke products manufactured to specification

Our commitment to quality control means our production staff are personally trained and qualified in food safety and quality management. Yorvale's purpose built manufacturing unit offers dedicated pasteurisation room, production room and cold storage facilities.

We believe that our job does not end with the sale of a tub of ice cream, we are only satisfied when you and your customers are delighted with the product and the service you receive, but please don't just take our word for it;

"As a former Customer Services Manager, I am very impressed by the way you have handled my issue and wish other companies followed your example."
Richard Hampson

Distribution of our products to catering, wholesale and retail customers is by temperature controlled freezer vans, ensuring you receive our products in top quality condition. You will receive deliveries either direct from Yorvale, or through our network of distributors.

About us

About Yorvale

Yorvale is the home of York’s only dairy ice cream manufacturer. We use traditional methods and the finest ingredients to produce rich and creamy dairy ice cream from our family farm in the vale of York.

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Other products

Yorvale - Yoryog frozen yorgurt

Yorvale is the home of York’s only dairy ice cream manufacturer. We use traditional methods and the finest ingredients to produce rich and creamy dairy ice cream from our family farm in the vale of York.

Other products

Blog

Yorvale - Blog